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Consumer Research

Hospitality consumers’ expectations have risen alongside inflation, new research reveals

Exclusive research conducted by Reputation in partnership with CGA by NielsenIQ shows how the cost of living crisis and COVID-19 pandemic have fundamentally shifted the online customer journey for British, French and German consumers that visit pubs and restaurants. Despite the rising cost of living, consumers are not seeking the cheapest option, instead prioritising good value and experiences.

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GO Technology

‘Holidaying at home’ is here to stay

New figures point to a staycation boom for the hotel trade this year, as consumers say they are more likely to visit a UK hotel than one abroad in 2023. The latest GO Technology report from leading hospitality tech provider Zonal and insight firm CGA by NielsenIQ, reveals that the majority of consumers (81%) are planning to stay in a UK hotel in 2023, as cost-of-living pressures deter them from taking trips abroad.

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Foodservice Price Index Report

Foodservice price inflation in first fall since September 2021

Foodservice price inflation fell slightly to 22.0% in January, the new edition of the CGA Prestige Foodservice Price Index (FPI) reveals. While only a small change from the Index’s record high of 22.9% in December, it marks the first drop in inflation since September 2021.

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