Consumer confidence about eating and drinking out has dropped by ten percentage points since October, CGA’s first 2021 Hospitality Consumer Forecast reveals.
Nostalgia for holidays and a desire to broaden horizons will influence the way consumers choose wine when restaurants, pubs and bars reopen.
As lockdowns and staff furloughing go on, research by CGA and CPL Learning highlights an increasingly pressing need for businesses to protect the wellbeing of their teams. Past surveys of the Hospitality Professionals panel of people working in frontline roles show many staff felt well supported in previous lockdowns.
New edition of the Market Recovery Monitor from CGA and AlixPartners sets out the lasting damage of the pandemic, with casual dining, independents and city centre operators among those hardest hit.
Post-lockdown reopenings could give brands new chances to generate guest loyalty, the latest edition of the GO Technology report from CGA and Zonal suggests.
The COVID-19 pandemic has triggered important changes in people’s attitudes to food and created a split between those seeking quality and value—but suppliers are well placed to help operators capitalise on post-lockdown sales opportunities.
Lockdown could be a good time for businesses to help teams develop their personal and professional skills—but despite widespread interest in training, many staff feel short of support.
As operators come to terms with challenging market conditions and changed consumer behaviours, how can suppliers best help in 2021?
After a turbulent year for wine sales in restaurants, pubs and bars, CGA is offering a four-part series of reports setting out the fast-moving dynamics to follow in the category.
As suppliers and operators plan strategies to preserve wine sales when consumers return to restaurants, pubs and bars, CGA research shows how menus are more important than ever in unlocking spend.
Britain’s managed pub and restaurant groups saw total sales drop by 72.6% over the festive season, in what should have been the sector’s busiest trading period of the year, latest data from the Coffer Peach Business Tracker show.
Businesses need to stay close to their teams during Britain’s lockdown to make sure staff are engaged and motivated when venues reopen.
The COVID-19 pandemic and lockdowns are radically changing the way people engage with pubs, bars and restaurants—possibly for good. As the on-trade enters a challenging 2021, here is CGA’s guide to how shifts in consumer behaviour will impact the drinks market over the next 12 months.
The latest lockdown is set to increase people’s interest in making and drinking cocktails, CGA’s Mixed Drinks At Home Report suggests—bringing big opportunities for producers and suppliers to make up for lost on-trade sales.
Drinks sales for outlets still able to trade in the run-up to Christmas collapsed to barely a quarter of 2019’s levels, CGA’s trading data shows.
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