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Pre-booking soars – but so do no-shows

Consumers are putting much more planning into their eating and drinking out since lockdown eased, CGA’s new Consumer Pulse survey shows—but the fresh emphasis on reservations is hitting restaurants with a wave of no-shows.

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Drink choices polarise as the market reboots

The pandemic and lockdown have profound implications for out-of-home drinking and the premiumisation trend in particular. CGA’s Mark Newton explains how consumer behaviour is changing—and how retailers and suppliers can capitalise.

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