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Safety concerns fuel no-shows

Nearly one in six people have failed to keep a reservation since lockdown, CGA’s latest Consumer Pulse survey shows—emphasising the need to understand the reasons behind cancellations and no-shows.

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Ten ways to catch the new wave of consumers

As people continue to return to pubs, bars and restaurants after lockdown, it’s more important than ever to understand their habits and expectations. CGA’s ‘Catching the new wave of consumers’ webinar with Yumpingo brought together CGA experts and top operators to discuss how to win back hesitant guests and keep them returning. Here are ten of the key messages.

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