The COVID-19 pandemic has radically altered guests’ expectations and attitudes to loyalty. And in a consumer-focused session at CGA’s Big Peach 2020 Digital Experience, it became clear that some of the changes are going to endure well beyond the pandemic.
Out-of-home drinks sales in Wales have rebounded past pre-lockdown levels—an encouraging sign of consumer confidence as England prepares to trade again, though the market remains held down by strict restrictions.
Consumers are eager to eat out again and most feel confident about doing so, CGA’s consumer research shows as England prepares to exit lockdown.
With employee engagement an integral part of hospitality’s recovery from the COVID crisis, a panel session at CGA’s Big Peach 2020 Digital Experience delivered expert advice for optimising team performance. Here are five big HR messages to take into 2021.
COVID-19 has pushed technology to centre stage in hospitality this year, and CGA’s Big Peach 2020 Digital Experience brought together experts to discuss ways it has changed consumer engagement and operations. Here are seven of them.
CGA’s virtual conference on November 18 laid out not just the realities of trading in 2020, but some reasons to be hopeful for the year ahead. Here are 10 of the messages from sector leaders.
CGA’s group chief executive Phil Tate set the scene for our Big Peach 2020 Digital Experience with a definitive overview of the out-of-home eating and drinking sector. Here’s how the market looks after a tumultuous year—and why there might be brighter times ahead.
Oakman Inns chairman Peter Borg-Neal picked up both the Individual of the Year and the Communicator of the Year trophies at this year’s Peach Hero & Icon Awards.
More than half of consumers in England ordered food for delivery in the first week of the country’s second lockdown, CGA’s consumer research shows.
One of the greats of the US restaurant scene, the legendary founder of Union Square Hospitality Danny Meyer is joining the line-up for this year’s BIG Peach 2020 Digital Experience on November 18.
CPL Learning, the learning & development partner to the hospitality sector, has launched their brand-new Aspire channel for hospitality team members. Aspire will be the home of a wide range of free inspirational content aimed at helping those in hospitality to develop both personally and professionally.
Operators and suppliers have a great chance to reignite cocktail sales when pubs, bars and restaurants emerge from lockdown—but only if ranges reflect the new realities of drinking out.
Pubs, bars and restaurants saw a final flurry of sales last week as consumers sought to enjoy meals and drinks out ahead of England’s second lockdown.
The majority of consumers feel confident enough to return to pubs, bars and restaurants after England’s lockdown, a new CGA survey shows.
The UK’s hospitality sector saw sales plummet by 48% in the third quarter of 2020, the latest Quarterly Tracker from UKHospitality and CGA reveals.
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