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Digital brand-building: How to win at four key touchpoints

COVID has transformed the way businesses and individuals use technology to interact. With CGA research showing that nearly half (46%) of consumers now plan their visits more thoroughly than they did pre-COVID, and that two in three (65%) business leaders use tech more widely now, the digital touchpoints in people’s brand experiences are more powerful than ever.


The Post COVID-19 Recovery of the Pub and Bar Channel 

CGA’s ‘State of the Nation’ session at the recent Casual Dining show revealed how pubs and bars are rebounding from the COVID-19 crisis, and flagged opportunities for operators and suppliers over the rest of 2021 and beyond. Here are ten top takeaways from client director Mark Jackson’s presentation.


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