The pandemic has accelerated the adoption of technology across hospitality, CGA research shows—but consumers aren’t ready to give up the face-to-face aspect of service when they eat and drink out.
Britain now has nearly 25,000 fewer licensed premises open than before the COVID-19 lockdown, the latest Market Recovery Monitor from CGA and AlixPartners reveals.
With an unprecedented Christmas trading period fast approaching, CGA has released new consumer research and expert analysis to support the planning of all suppliers and operators.
On-trade beer sales are returning faster than other alcoholic drinks sectors—but underpricing and quality of serve could be holding back the crucial cask ale category.
CGA’s latest Follow-the-Money webinar on Wednesday (30 September) showed the scale of current challenges, but also set out reasons to be positive about the long-term future and attractiveness of the out-of-home sector.
The UK’s hospitality sector saw sales plummet 87% in the second quarter of 2020, the latest UKHospitality Tracker collated by CGA reveals—equivalent to nearly £30bn in lost revenue.
The increase in COVID-19 cases across much of the south of the United States has put a brake on the recovery of the out-of-home market, with sales growth slowing nationally and going into reverse in some states such as Texas as restrictions on trading are re-imposed.
On the day that restaurants, pubs and bars in England were given the green light to reopen from 4 July, a CGA and Atlantic Club webinar set out what the new landscape might look like.
An overwhelming majority of festival-goers who have received refunds on their tickets for 2020 say they will rebook tickets for next year, new research commissioned by UK Festival Awards and Brothers Drinks reveals.
Not feeling safe is the main reason why consumers in the US say they are not yet ready to return to restaurants and bars, new research from Nielsen CGA reveals. Overall 30% of people questioned had been out to eat in the last two weeks with 12% going out just for a drink. Pre-COVID-19 just over 80% of US consumers would normally visit a restaurant or bar for a meal at least once every two weeks, revealing the challenge the market still has to reassure people to come back.
COVID-19 has been an extremely challenging time for our industry, with hospitality businesses and their staff impacted beyond what any of us could have imagined.
At their core, bars, restaurants, coffee shops and clubs (and many other on-premise businesses) are the result of organically grown passion projects. As a frequent visitor to many of them, and as someone who has developed a strong working relationship with many key brands and businesses in this industry, it’s hard to even contemplate that some of these establishments may never open their doors again. Read Amy Warren’s latest commentary.
Sales across restaurants and bars in the US grew by 25% week-on-week between May 9 and May 16 as a number of major states reopened for business. Latest data from Nielsen CGA* show that while national sales are still 54% down on pre-COVID levels, the opening up of the out of home market in states such as Texas, Florida and Georgia has provided a fillip for the industry. When lockdown first hit, overall sales fell by 80%.