Consumer Research
Delivery thrives again in lockdown
Two thirds of consumers celebrating Valentine’s Day this year will do so by getting food and drink from the out-of-home sector.
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Two thirds of consumers celebrating Valentine’s Day this year will do so by getting food and drink from the out-of-home sector.
The ongoing lockdown is taking an increasing toll on the mental health of consumers and hospitality professionals, and highlighting the urgent need to support wellbeing.
Two thirds of consumers celebrating Valentine’s Day this year will do so by getting food and drink from the out-of-home sector.
Consumers are badly missing hospitality experiences but understand that going out to eat and drink won’t return to normal for a while yet.
The latest edition of the UKHospitality and CGA Quarterly Tracker reveals a staggering 54% drop in sales in 2020.
CGA client director Mark Jackson joined this week’s ‘Reopening and Recovery’ event, the first in a new All Hands to the Pump series from the Institute of Licensing and Best Bar None, to set the scene for hospitality’s reopening.
The ‘Premiumisation: Change, Challenge and Opportunity’ report sets out major trends in premium drinks and identifies opportunities for operators and suppliers to increase sales of them.
Nostalgia for holidays and a desire to broaden horizons will influence the way consumers choose wine when restaurants, pubs and bars reopen.
Consumer confidence about eating and drinking out has dropped by ten percentage points since October, CGA’s first 2021 Hospitality Consumer Forecast reveals.
Nostalgia for holidays and a desire to broaden horizons will influence the way consumers choose wine when restaurants, pubs and bars reopen.
As lockdowns and staff furloughing go on, research by CGA and CPL Learning highlights an increasingly pressing need for businesses to protect the wellbeing of their teams. Past surveys of the Hospitality Professionals panel of people working in frontline roles show many staff felt well supported in previous lockdowns.
New edition of the Market Recovery Monitor from CGA and AlixPartners sets out the lasting damage of the pandemic, with casual dining, independents and city centre operators among those hardest hit.
Post-lockdown reopenings could give brands new chances to generate guest loyalty, the latest edition of the GO Technology report from CGA and Zonal suggests.
The COVID-19 pandemic has triggered important changes in people’s attitudes to food and created a split between those seeking quality and value—but suppliers are well placed to help operators capitalise on post-lockdown sales opportunities.
Lockdown could be a good time for businesses to help teams develop their personal and professional skills—but despite widespread interest in training, many staff feel short of support.
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