The webinar will address two of the most pressing issues facing operators today: talent retention and customer engagement. Key speakers will explore how technology is transforming both Customer Experience (CX) and Employee Experience (EX) and how an integrated tech stack is a proving to be a game-changer for digitally savvy operators in the industry.
Peter Martin, Founder of the Atlantic Club and Peach 20/20, will be your guide through a packed agenda including expert panel sessions, head-to-head interviews, case studies of real-world and of course Q&A.
Topics covered include:
- How integrating customer journeys across both digital and physical channels builds loyalty and drives repeat business
- Why connecting all your customer data touch points increases spend per visit and ‘lifetime value’
- How you can transform your ‘Employee Experience’ ratings and attract and retain star talent
- Why smart use of tech will help your team focus on delivering an outstanding CX, drive revenue and increase job satisfaction
Tech, Talent, and Transformation – Redefining customer and team engagement in the digital age
24 March 2022
4pm GMT / 12pm EST
CGA is pleased to be an Atlantic Club partner, register for fresh insights and ideas to stay ahead of the curve.
