Peach 20/20 celebrates the 2023 Heroes of hospitality

Prestigious awards recognise 14 outstanding businesses and individuals in Britain’s restaurants, pubs and bars.

Peach 20/20 has revealed the winners of the 2023 Hero Awards, the leading prizes for the best operators and people in the world of out-of-home eating and drinking. They are:


Newcomer, sponsored by Diageo – F1 Arcade


Disruptor Brand, sponsored by Uber Eats – Casa Do Frango


Best Destination, sponsored by Coca-Cola Europacific Partners – Control Room B, Battersea


Bar Business, sponsored by Airship & Toggle – Mission Mars


Pub Business, sponsored by Casual Dining – Peach Pubs


Restaurant Business, sponsored by Chapman Ventilation – JKS Restaurants


Alternative Business, sponsored by UKHospitality – Flight Club


International Brand, sponsored by Harri – Hawksmoor


Sustainability Champion, sponsored by Nutritics – Caravan


Diversity Champion, sponsored by Balance the Board – Turtle Bay


Power Brand, sponsored by Fourth – Nando’s


Consumer Choice, sponsored by CGA by NIQ – Dishoom


Chair / Non-Executive Director of the Year, sponsored by Zonal – Jane O’Riordan, Caravan, Red Engine and Turtle Bay


CEO / Leader of the Year, sponsored by Wireless Social – James and Thom Elliot, Pizza Pilgrims


The 14 winners were chosen from shortlists that featured 104 nominations across the spectrum of British hospitality, including 67 different brands and businesses, 8 venues and 17 leaders. Twelve of the winners were selected by panels of hospitality experts, while two—Power Brand and Consumer Choice—were based on guest ratings measured by CGA by NIQ’s BrandTrack survey.


Other big-name winners include Dishoom, which takes the Consumer Choice for the second year in a row. Nando’s receives with the Power Brand trophy—also for the second successive year—while Hawksmoor is recognised with the International Brand award.


The Awards were presented on Tuesday 14 November at a special Hero & Icon Awards dinner that followed the Peach 20/20 Leaders Summit, the industry’s most important networking and learning event of the year.


The list of winners is a combination of longstanding brands, new arrivals and inspiring individuals. Mission Mars, Peach Pubs and JKS Restaurants win three important categories for best bar, pub and restaurant business respectively, while the prize for Alternative Business goes to Flight Club.


Newer businesses on the roll-call of winners include F1 Arcade and Casa Do Frango, which receive the Newcomer and Disruptor Brand awards respectively. The Best Destination category goes to Control Room B in Battersea.


Two more categories recognise achievement in important cross-industry issues. Caravan takes the Sustainability Champion award while the Diversity Champion is Turtle Bay.


The list is completed by three individuals. Jane O’Riordan of Caravan, Red Engine and Turtle Bay receives the Chair / Non-Executive Director of the Year award and brothers James and Thom Elliott of Pizza Pilgrims take the CEO / Leader of the Year category.


Peach 20/20 founder Peter Martin says: “Congratulations to all these inspirational businesses and individuals. From the newest start-ups to the most revered brands they represent the very best of our dynamic and diverse sector. In another year of challenge and change they have shown why hospitality remains such a vibrant and attractive sector. We are proud to celebrate them.”


CGA by NIQ are proud to continue partnering with Peach 20/20 for their Hero and Icon Awards. For more news and insights from Peach 20/20, click here.

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