How payments and technology are transforming restaurant success in challenging times

Discover® Global Network, CGA and UKHospitality

May 2021

A newly published white paper in the restaurant and out-of-home eating and drinking market, “How payments and technology are transforming restaurant success in challenging times” is a collaboration between Discover® Global Network, CGA and UKHospitality. The white paper explores how COVID-19 has accelerated the tech-led transformation by looking at the industry from two different perspectives:

 

1. CGA’s suite of research in the restaurant sector
2. Exclusive interviews with the managing staff of six leading UK restaurants

 

From booking a reservation, to ordering and all the way to payment, smartphone technology such as apps, QR codes and other new payment methods have been a key change catalyst in the way consumers interact with restaurants.

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