London’s hospitality sector edges back as sales and footfall rise in Britain’s city centres

London’s pubs, bars and restaurants are gradually returning towards pre-COVID-19 levels of visits after two years of disruption, according to new research from CGA and Wireless Social.
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The joint Top Cities Vibrancy Report combines CGA’s sales data with device log-in data from Wireless Social, the leading connectivity solutions provider for hospitality and leisure businesses, to provide a ‘vibrancy’ ranking of Britain’s ten most populous cities over the four weeks to 9 April 2022.


After finishing last in the list for third periods in a row, London has moved up to eighth this time. While trading remains just below the levels of March and April 2019, the return of more office workers and tourists to the capital leads to confidence that sales and check-ins will rise further as 2022 goes on.


The latest rankings from CGA and Wireless Social are topped for the second successive time by Glasgow, where sales were up by 8% on 2019, and check-ins only 10% below. It is followed by Birmingham and Manchester, which also saw sales growth. London is replaced at the bottom of the chart by Sheffield, where sales have been flat and check-ins are still a third off 2019’s levels. See below for the full list of cities.


CGA client director Chris Jeffrey said: “Closures and the shortage of office workers, visitors and shoppers have taken a heavy toll on hospitality in London, so it’s good to see signs that much of the pre-pandemic vibrancy is returning. Regional cities are also building back well, and raising hopes for a strong summer. However, cost-of-living pressures on consumers cast a shadow over prospects, and with operators’ energy, food, labour and other costs rising sharply too, we can expect more bumps on city centres’ road to recovery.”


Julian Ross, founder and CEO of Wireless Social, said: “While it’s great to see the cultural hub of London climbing the ranks, there is still a long way to go before we’re finally back at pre-COVID-19 levels of activity. During the summer months we should see an uplift with a number of occasions set to drive excitement amongst consumers including the Jubilee, women’s EUROs and the Commonwealth Games. However, huge uncertainty remains present, as city centre-based firms continue to adopt flexible working practices that, for the most part, will continue to be damaging for hospitality. This, coupled with the cost-of-living crisis that is impacting consumer confidence, will take its toll on further recovery in city-centre hubs like London.”


The series of ‘Top Cities: Vibrancy Ranking’ reports is based on a powerful combination of sales data from CGA’s Managed Volume Pool of more than 8,000 pubs, bars and restaurants, and Wireless Social’s guest data gathered from more than one million log-ins. It provides the most accurate assessment yet of the vibrancy of Britain’s key city markets for eating and drinking out.


Britain’s 10 biggest cities, ranked by vibrancy

Rankings for the four weeks to 9 April 2022. Numbers in brackets indicate position for the previous four weeks to 12 March 2022.

1 Glasgow (1)

2 Birmingham (2)

3 Manchester (3)

4 Leicester (4)

5 Bristol (6)

6 Liverpool (7)

7 Leeds (5)

8= London (10)

8= Edinburgh (8)

10 Sheffield (9)


To learn more about CGA’s services, become a data partner or hear about wider strategic capabilities to support businesses, including sales benchmarking and location planning, please contact


Wireless Social are the leaders in guest wi-fi for the hospitality industry, and are able to build valuable data insights on usage, footfall and dwell times across the sector. For more information about its data insight and guest wi-fi solutions for businesses, please contact 

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