Businesses sending teams include Mitchells & Butlers, Casual Dining Group, New World Trading Co, Deltic, Hawksmoor, The Alchemist, Loungers, YO! Sushi, Punch, Boxpark, Beds & Bars, Ego, Hippo Inns, Bistro Pierre, Darwin & Wallace, Anglian Country Inns and Fazenda.
No-one has a better reputation in global hospitality than Jim Sullivan for nurturing and enthusing tomorrow’s leaders, helping them to develop their own talent and that of their teams – showing them how to deliver exceptional service experiences by giving them the skills and confidence to flourish in the highly competitive out-of-home food and drink market.
The special London one-day course is already half full, but there are still places available – and before October 1 at a special ‘early adopters’ rate. Contact Sophie Spedding – via firstname.lastname@example.org – to reserve places and get the best prices for multiple bookings.
UK industry veterans Peter Martin and Ian Neill (pictured left) are co-producing the one-off event, with organisation through Martin’s new boutique consultancy CM&Co. Both will be joining Jim on the day.
Neill, the former boss of Wagamama and now chair of Hush, Hache and K10, said: “Jim is simply the best, a charismatic advocate of what hospitality should be about. It’s a privilege to be able to help bring him back to Britain after a four-year gap.”
The one-day London Masterclass will be split into distinct modules, reinforcing tried-and-tested practices as well as drawing on new insights and approaches – including material from his new Execution 2018 program. He blends real world, frontline experience from both sides of the Atlantic with detailed research of high-performing leaders and teams. The content is practical, hard-hitting and always engaging – it will prove transformational.
Jim’s insight and experience stem from having been the owner and operator of his own restaurant chain. His award-winning books, presentations, seminars and training resources have earned him thousands of ardent followers and a breathtaking list of blue-chip clients from hospitality and beyond – including the likes of Apple, McDonalds, Starbucks, Disney, Coca-Cola, In-N-Out Burger, Panera Bread, Marriott, Chick-fil-A, Five Guys, Tim Horton’s, Pizza Hut, TGI Friday’s, Burger King, KFC, Wagamama, Welcome Break, YO! Sushi, Wetherspoons, Whitbread, Hawksmoor and Mitchells & Butlers.
An expected 250+ paying delegates are expected for what will be a high-level training day designed for middle to senior managers who are leading customer-facing teams – in other words anyone who wants to develop their understanding of how to empower teams to provide the kind of service that boosts revenue, builds loyalty and transforms results.
Typically, participants range from CEOs to COOs, operations directors and regional managers to company founders to people and recruitment teams to trainers and the most talented high-flying GMs.
“The UK industry is obviously keen to see and hear first-hand the global hospitality market’s leading leadership guru for his one and only trip to Britain this coming year. So don’t miss out,” added Peter Martin.