Hospitality teams will return to the frontline with renewed confidence about safety and the future of the sector—but employers will have to work hard to keep them well and motivated.
Those are the messages from a new survey by CGA and CPL Learning of the Hospitality Professionals panel, a group of more than 150 people working in front and back of house roles that provides crucial perspectives on the industry.
The research suggests the COVID vaccination programme and the government’s roadmap have lifted professionals’ moods ahead of reopening. Three quarters (76%) say they feel confident about returning to work, with ‘motivated’, ‘excited’ and ‘hopeful’ the three words most used to describe their sentiments. Professionals are most looking forward to interacting with customers and colleagues again. Download the report to find out more.