Our commitment to our global client base in response to the COVID-19 pandemic
This has been a year of unprecedented challenges for everyone in hospitality. Ever since the pandemic’s impacts became clear, CGA’s team have provided the deep data and actionable insights that operators and suppliers alike have needed to optimise their recovery strategies—plus expert analysis to support our sector as a whole as it makes the case for support. Here are just six of the ways we have helped.
On the advice of the Government, all of our employees are now working from home and our physical offices in Stockport, Birkenhead and Chicago are currently closed. Our priority is – and always will be – our people.
All of our staff are comfortable working from home and we are confident our people are prepared. Your account teams are readily available by email, phone or video conference to help. We are continuing to treat this time as ‘business as usual.’ All of our team members are equipped with the technology they need to ensure they can continue to work effectively wherever they are.
We have policies in place which cover the appropriate way to work securely when out of the office to ensure confidentiality and the protection of data.
All internet connections on CGA laptops to our network are protected using secure VPN technology.
Along with following and adhering to all of the Government guidelines in place, we have also performed a full business impact assessments across our group (CGA, Nielsen CGA and CPL Learning) to identify potential risks and prepare for the continuation of services under a worse case scenario. We are working hard to mitigate the impact coronavirus will have on critical business functions, products and services.
Undoubtedly, is an unsettling time for the industry that we all love. But as your dedicated research and data consultancy, we will do our very best to keep you up to date with the most relevant data, insights and consumer research on all things out-of-home.
Whether navigating this challenging period, adapting your business to this changing market, or planning your brand recovery plan for a post-COVID-19 on-trade experience, we’re here to help.