Consumer pulse survey

November 2020

The majority of consumers feel confident enough to return to pubs, bars and restaurants after England’s lockdown, a new CGA survey shows.

The Consumer Pulse poll of 500 nationally representative consumers found that more than half (55%) of consumers in England feel safer in hospitality venues than they do in shops and supermarkets.

It follows extensive work by operators to implement COVID-related precautions. The ‘We Hear You’ initiative from CGA, Yumpingo and UKHospitality has shown that nearly nine in ten guests have been satisfied with safety precautions (86%) and how well venue teams have followed hygiene practices (88%) since July.

Download Report